Refund policy

At DOLLO MART, we aim to provide our customers with a smooth and reliable shopping experience. Please read our Return and Refund Policy carefully to understand the conditions and procedures for returns, replacements, and refunds.

1. Return Eligibility

Customers may request a return if the product received meets one or more of the following conditions:

The product was received damaged.
The product received is defective or not functioning as described.
The wrong product was delivered.
The product received differs significantly from its description on our website.

Return requests must be submitted within 7 days of delivery. Products must be unused, in their original condition, and accompanied by their original packaging and any included accessories, wherever applicable.

Certain products may not be eligible for return due to hygiene, safety, personalization, or other product-specific restrictions. Any such restrictions will be communicated where applicable.

2. How to Request a Return

To request a return or replacement, please contact our customer support team with the following details:

Order number
Name and contact details
Reason for the return
Clear photographs or videos of the product, if applicable

Our team will review your request and provide instructions for the next steps. Please do not send products back before receiving return instructions from our support team.

3. Refund Policy

Refunds may be approved for eligible returned products after the return request and product condition have been reviewed.

Once approved, refunds will be processed to the original payment method, wherever possible. If the original payment method cannot be used, an alternative refund method may be arranged with the customer's agreement.

Approved refunds are generally initiated within 5–7 business days after approval. The time taken for the refunded amount to appear in the customer's account may depend on the bank or payment service provider.

Shipping charges, if applicable, may not be refundable unless the return results from an error on our part or applicable law requires otherwise.

4. Replacement Policy

If a product arrives damaged, defective, or incorrect, customers may request a replacement within 7 days of delivery.

Replacement requests are subject to verification and product availability. If a replacement is unavailable, an appropriate refund may be offered.

5. Non-Returnable Items

Certain items may not be eligible for return, including:

Products explicitly marked as non-returnable before purchase.
Personalized or custom-made products, except where defective, damaged, incorrect, or otherwise required by law.
Products that cannot be returned for hygiene or safety reasons after opening, where such restrictions were disclosed.
Products damaged due to misuse, improper handling, or unauthorized modification after delivery.

These exclusions do not limit any rights available to customers under applicable law.

6. Order Cancellation

Customers may request cancellation before an order has been dispatched by contacting our customer support team.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, customers may contact us to discuss the available options under this policy.

If payment has already been collected for an order that is successfully cancelled, the eligible refund will generally be initiated within 5–7 business days.

7. Damaged or Incorrect Products

Customers are encouraged to inspect their orders upon delivery and report any damage, missing items, or incorrect products as soon as possible.

Please provide the order details and supporting photographs or videos to help us investigate and resolve the issue promptly.

8. Return Shipping Charges

If a return is approved because the product was damaged, defective, incorrect, or due to an error on our part, we will provide appropriate instructions regarding return shipping.

For other eligible returns, return shipping charges may be the customer's responsibility, where applicable and communicated before the return is arranged.

9. Contact Us

For return, replacement, cancellation, or refund-related queries, please contact us using the details below.

Trade Name: DOLLO MART
Legal Name: HIMANSHU PARMAR
GST Number: 24FUBPP3330Q1ZB
Address: BLOCK 38/302, SWAMINARYAN PARK, NAVA NARODA, Ahmedabad, Gujarat - 382330, India
Email: info.dollomart@gmail.com
Phone: +91 9879800703