Shipping policy

At DOLLO MART, we are committed to delivering your orders safely and on time across India. Please read the following shipping terms before placing your order.

1. Shipping Coverage

We currently provide shipping services across most locations in India. Orders are delivered to the shipping address provided by the customer during checkout.

Delivery availability may depend on the serviceability of the customer's PIN code.

2. Order Processing Time

  • Orders are generally processed within 1 business days after successful order confirmation.

  • Orders placed on Sundays, public holidays, or during special sales may require additional processing time.

  • Once your order is dispatched, you will receive shipping or tracking information where available.

3. Delivery Time

After dispatch, orders are generally delivered within 3-5 business days, depending on the destination, courier availability, weather, and other operational conditions.

Remote and difficult-to-service locations may require additional delivery time.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Any applicable shipping charges are the responsibility of the customer unless free shipping is specifically offered on the order.

5. Tracking

Once the order has been shipped, tracking details may be shared with the customer through the contact information provided at checkout.

Customers can use the tracking information to check the status of their shipment with the respective delivery service provider.

6. Delays in Delivery

While we make reasonable efforts to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to:

  • Weather conditions

  • Public holidays

  • Courier service disruptions

  • Incorrect or incomplete address information

  • Remote or non-serviceable locations

  • High order volumes

  • Unforeseen logistical circumstances

Such delays are beyond our direct control, but we will make reasonable efforts to assist customers in tracking their orders.

7. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery details, including name, complete address, PIN code, and contact number.

DOLLO MART will not be responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Failed Delivery

If a shipment cannot be delivered because the customer is unavailable, refuses delivery, provides an incorrect address, or does not respond to the courier's delivery attempts, the shipment may be returned to the sender.

Any re-shipping may be subject to applicable additional shipping charges.

9. Damaged Package

Customers are advised to check the package at the time of delivery. If the package appears significantly damaged or tampered with, please contact us as soon as possible with relevant photographs and order details.

We will review the matter and provide appropriate assistance according to our applicable return and refund terms.

10. Contact Us

For questions regarding shipping or an existing order, please contact us:

DOLLO MART
Legal Name: HIMANSHU PARMAR
GST Number: 24FUBPP3330Q1ZB
Address: BLOCK 38/302, SWAMINARYAN PARK, NAVA NARODA, Ahmedabad, Gujarat - 382330, India
Email: info.dollomart@gmail.com
Phone: +91 9879800703